From public inquiries and DVSA investigations to new licence applications, we help you prepare, respond and put things right, with advice grounded in how enforcement really works.
A call-up letter or a critical DVSA report can put years of work at risk. What you do in the weeks that follow, and the evidence you can show, often makes the difference to the outcome.
We help operators and transport managers understand what the regulator is concerned about, build a credible remedial plan and show real change. We work alongside your solicitor where you have one, and in plain English where you don't.
Every engagement starts with a confidential conversation about what's happening and what outcome you need.
Evidence bundles, remedial action plans, witness preparation and an independent audit to show the Traffic Commissioner what's changed.
When you've been called upGet PI support →Help answering a maintenance (MIVR) or traffic examiner (TEVR) report, and fixing the root causes behind each shortfall.
When DVSA has visitedGet help responding →Preparing and submitting new applications, increasing authorisation, and adding or changing operating centres.
When you're starting or growingDiscuss your application →Independent reviews, practical guidance and mentoring for your appointed transport manager, and help showing continuous and effective control.
When your TM needs backupHow TM support works →A compliance review of an operator you plan to buy or merge with, so you know the risks you're taking on.
Before you signDiscuss due diligence →Redesigning processes that keep failing, so compliance becomes part of how the operation runs every day.
When problems keep recurringDiscuss improvement →If the Traffic Commissioner has attached undertakings or conditions to your licence, we plan and deliver the audits and reports they require, on time and in the expected form.
After a public inquiry or TC decisionDiscuss your undertakings →We are exploring specialist support to help operators review compliance records and identify lessons following a serious collision or incident. This service is not currently available through TSG. Further details will be added once suitable specialist arrangements are in place.
A confidential call to understand the situation, the deadlines and the outcome you need.
We review the evidence, identify what the regulator is concerned about and where you stand.
We build and help deliver a practical plan: new systems, guidance, audits and documentation.
We help you show change in a form the Traffic Commissioner or DVSA will recognise.
No. We're compliance specialists, not lawyers. We often work alongside your legal representative, providing the audit evidence and remedial plan that support your case.
Contact us as soon as you receive the call-up letter. Early action gives you more time to show real change, which Traffic Commissioners look for.
Yes. Everything you share with us is treated as confidential. Disclosure may only be necessary where required by law, or where reporting arrangements have been agreed with you.
TSG does not provide external transport manager cover or accept nomination on operator licences. We can support your appointed transport manager with independent reviews, practical guidance and mentoring. If you need an external transport manager, contact us to discuss your requirements—we may be able to signpost you to a suitable professional.
Collision and incident support is a planned service and is not currently available through TSG. We are exploring specialist support to help operators review compliance records and identify lessons following a serious collision or incident. Further details will be added once suitable specialist arrangements are in place.
Yes. We can support you in preparing your application, explain the evidence required to demonstrate financial standing and professional competence, and help you put suitable compliance systems in place from day one. The decision to grant a licence rests with the Traffic Commissioner.
The sooner we talk, the more we can do. Tell us what's happening and we'll call you back.
